Warranty Policy

1. What's covered

Brewing equipment and tools bought at Epic Coffee Roaster — in-store or online — that are still within the warranty period set for each product line.

The warranty period starts from the purchase date and depends on the product line you're using.

2. How to make a claim

Warranty requests are accepted from 8:00 to 21:00 every day.

For online orders, send us photos of the faulty product along with your order details (phone number and customer name) so we can help as quickly as possible.

We can only confirm a fault when you provide photos, the purchase date and your order information.

3. Warranty conditions

• The product still has its warranty seal, receipt or order code.
• The fault is a manufacturing defect within the warranty period.
• The product has been used according to the instructions and specifications.

4. When warranty is refused

• The warranty period has expired.
• Damage from natural disasters, accidents, fire or lightning.
• Damage caused by the user — drops, breakage, use that doesn't follow instructions, or water/liquid damage.

5. After your warranty claim is handled

If the damage was caused by a fault on Epic Coffee Roaster's side, you'll be supported with an exchange for a new product.

Exchanges are handled within 7 days of receiving the item; ongoing warranty follows the period set for each product line.