Return & Exchange Policy

1. Defective or incorrect products

We'll exchange or return items that arrive faulty: packaging that differs from the website description, the wrong product versus what you ordered, or a torn, damaged or manufacturer-defective product.

Please contact us within 48 hours of receiving your order. After 48 hours, we can no longer accept claims under this section.

In this case you may exchange for the same product, or a different one of equal or greater value. If you choose a more expensive item, you pay the difference.

2. Changing your mind

Because roasted coffee is produced to order, we can't accept returns when you simply change your mind about buying it.

Brewing equipment that is still sealed and unused can be exchanged for a product of equal or greater value within 7 days of receipt.

3. Damage caused in transit

With COD you can inspect the goods before paying, so we encourage you to check carefully when your order arrives.

Please contact us within 48 hours to arrange an exchange. If a joint inspection record was already signed with the carrier, we're unable to exchange the item under any circumstances.

4. Condition of returned items

• The product shows no sign of use and still has its original seals, tags or manufacturer packaging intact.
• The product comes with all accessories, tags, warranty cards and any gifts included (if applicable).
• Return or exchange requests are made within 7 days of successful delivery.

5. Refunds

After we receive and inspect the returned item, refunds are issued within 3–7 working days via the same payment method you used (bank transfer, or cash on return pick-up).

Coffee with an opened bag is not eligible for a refund, as it's a food product roasted to order.